Fas Synergies Terms and Conditions
Please read the terms and conditions carefully! It contains essential information about your obligations, rights, limitations, and exclusions that may apply to you. This document contains a dispute resolution clause.
- STANDARD TERMS AND CONDITIONS
These are the standard terms and conditions for Website Design and Development, Wi-Fi network, wired or wireless, biometric installation service, and CCTV installation. The terms and conditions apply to all contracts, works, and services undertaken by Fas Synergies for its customers. These terms and conditions from time to time without notice, users are responsible to re-visit these terms and conditions from time to time to acquaint with content.
By using the website (http://fassynergies.com) and services you agree to the full terms and conditions as set out. If you do not agree with these terms and conditions, you may not use the Fas Synergies website or services. Any purchase and/or use of Fas Synergies services automatically implies that you have read and accepted the terms and conditions contained in this document.
- OUR FEES AND DEPOSITS
Charges and/or bills for services to be provided by Fas Synergies are defined in the project quotation that we have e-mail to our client. A quotation is valid for 30 days period from the email date. Fas Synergies has the right to change or reject to provide a quotation after the 30 days time period has expired.
A 50% deposit of the total fee payable is to be paid immediately after you instruct us to start with the service you have ap plied for. The remaining 50% will be due when the work is completed but will be subjected to the terms of the “approval of work” and “rejected work” clauses. We have the right not to commence any work until the payment has been fully paid.
The 50% deposit is only refundable if we have not completed our obligations to deliver the work required under the agreement. The deposit cannot be refunded if the work on the project has started and you terminated the contract through no fault of ours.
The 50% advance deposit and the final 50% deposit can be either paid in cash or online transfer. The fee shall be paid without reduction or deferment on account of disputes, cross claims or for any other reason whatsoever. If the customer fails to pay the fee on the due date, Fas Synergies has the right to suspend the service under this or any other agreement.
- BILLING DISPUTES
Any dispute regarding your bill must be submitted to Fas Synergies within 30 days of the invoice date, or you will be deemed to have waived any objection to such payment. Once you have notified us about such dispute, we will research in a reasonable amount of time and will not hold you liable for the charges until Fas Synergies has reached a conclusion on the validity of the claims. However, regardless of any billing disputes, all non-disputed amount must be paid in full and in accordance with the payment policy.
- SUPPLY OF MATERIALS
You must supply all materials and information which we need to complete the work in accordance with any agreed specification. Materials may include, but not limited to, pictures, content, logo and other material. If there is any delay in supplying these materials to us which leads to a delay in the completion of work. Furthermore, we have the right to extend any previously agreed deadlines by a reasonable amount.
In case, you fail to supply materials, which leads to the slow down the progress of the work, we have the right to charge you any parts of the work already completed.
- INSTALLATION OF WI-FI AND/OR CCTV INSTALLATION
Fas Synergies agrees to install the equipment in accordance with the following conditions:
- Customer will make premises available without interruption during Company’s normal working hours.
- Client understands that the installation will necessitate drilling into different parts of the premises.
- Customer agrees to provide any equipment which is needed to further the installation process.
- Title to the equipment is to remain with Fassynergies until the full purchase price is paid which will fall due after 10 days following installation. Failure to pay the purchase price of the installed equipment when due shall give Fassynergies the right, without obligation to repossess that equipment with or without notice and to avail itself of any legal remedy. Any costs for collection, including reasonable legal fees are at the Customer’s expense.
We offer our clients revisions to the design. However, we have the right to limit the number of design proposals to a reasonable amount and may charge for additional designs if you make a change to the original design specification.
- PROJECT DELAYS AND CLIENT LIABILITY
Any deadlines or time frames we give are contingent upon your full cooperation and complete and final content in text or image for the work pages. During development, there is a certain amount of feedback needed from your side and be made available to us on a daily basis in order to expedite the feedback process.
- WORK APPROVAL
Once your work is completed you will be notified and you can review it. You must notify us in writing of any points you want us to change within 7 days of such notification. Any changes to work which has not been notified in writing to us as unsatisfactory within the 7 days review frame will not be reckoned to have been approved. Once approved or deemed approved, work cannot subsequently be declined and the contract will be deemed to have been completed and the 50% balance of the project price will become due.
- WORK REJECTION
If you reject any of our work within the 7 days review period, or if you do not approve subsequent work carried out by us to remedy any points recorded as being unsatisfactory, and we, consider that you have been unreasonable in any rejection of the work, we can elect to treat this contract as at an end and take measures to recover payment for the completed work.
You must obtain all important permissions and authorities in regards to the use of all copy, graphic images, registered company logos, names, trademarks, and/or any other material that you supply to us to include on your website or any other service you avail from us.
All equipment, materials, and labor used are covered by a 30-day warranty following installation, after which all materials and equipment are on a 3 month ‘Return to Base Warranty’. Furthermore, we also provide extended warranty on a cost basis. After 30 days at Fas Synergies’ discretion, a call out fee will be applied, depending on any maintenance agreement in place.Within the 30 days warranty time period all material and equipment will be fixed or replaced at Fas Synergies’ option with a new or functional operative part. Labor and equipment needed to repair or replace such defective materials or to make mechanical changed to the system will be free of charges for a period of 30 days following the completion of the original installation. After 30 days’ time frame the customer (you) would need to pay for labor and additional material needed to repair or change the installed item. The client’s remedies hereunder and under any implied warranties, including the implied warranties of merchantability and fitness, are expressly limited to repair or replacement as stated above. Fassynergies in no event will not be liable for any consequential damages, however, occasioned.
Conditions Not Covered By Warranty:
- Damage resulting from natural disaster, accident, alteration, misuse, abuse, and tampering.
- Failure of the customer to properly follow operating guideline provided by Fas Synergies at time of installation.
- Issues in the leased telephone line, line, or interruption to commercial power.
- Any fines, fees or other costs due to false alarms.
- Errors or omissions in construction or installation of the system, which includes but not limited to, failure to wire any portion of the areas must be called to the attention of Fassynergies by Customer, in writing, within ten (10) calendar days of completion of installation. Expiration of ten (10) days, the installation and the protection provided shall be deemed accepted by the customer.
- CONSEQUENTIAL LOSS
Fas Synergies is not to be held liable for any loss or damage which you may suffer which is in any way linked to any delay in the performance or completion of our contract, however that delay arises.
Once you have made the full payment for our work we allow to you a license to use the website and/or any other product you have purchased from us.
We agree that we will not disclose any of your confidential detail to any third party. Your information is safe with us, we do not disclose any details of our clients to anyone.
- ADDITIONAL EXPENSES
You agree to compensate us for any requested expenses which do not produce section of our proposal including but not limited to the purchase of templates, third party software, stock photographs, fonts, and/or comparable expenses.
Fas Synergies is not to be held accountable for maintaining your backups, restoring any client information, and/ or client website except to the extent that such data loss arises out of a negligent act or error by us. You are responsible for maintaining your own backups with respect to your website.
- GOVERNING LAW
The agreement constituted by these terms and conditions and any proposal will be seen according to and is governed by the laws of Pakistan. You and Fas Synergies submit to the non-exclusive jurisdiction of the courts in and of Pakistan in regards to any dispute arising under these terms and conditions or in regards to any services we perform for you.
- CROSS BROWSER COMPATIBILITY
By using the latest versions of well-supported content management systems such as “Wordpress”, we try our level best to ensure that the websites we create are compatible with all current modern web browsers such as the most current versions of Google Chrome, Internet Explorer, Firefox, and Safari. Any third party extensions, where used, may not have the same level of support for all browsers. Where ever needed we will substitute alternative extensions or implement other solutions.
You are responsible for fulfilling with all relevant laws linked to e-commerce, and to the complete extent permitted by law will hold harmless, protect, and defend and indemnify Fas Synergies and its subcontractors from any claim, tax, penalty, tariff loss, and/or damage causing from your or your clients’ use of internet electronic commerce, electronic commerce etc.
Fas Synergies hereby excludes itself, its employees and/or agents from all and any liability from:
- Loss or damage caused by any inaccuracy;
- Loss or damage caused by errors;
- Loss or damage caused by delay or omission, whether the result of negligence or other cause in the installation, production, and completion of the services;
- Loss or damage to clients’ images/artwork, equipment and/or other material supplied for the service. It is immaterial whether the loss or damage results from negligence or otherwise.
The complete liability of Fas Synergies Services to the Customer in regards of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be restricted to the charges paid for the Services under this Agreement in respect of which the breach has arisen.
In the event that one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone.
Such invalid, illegal, or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid provisions.
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